Job Description:
We are seeking a Trade Finance Operations Consultant to join our dynamic team. This role involves consulting clients on using our trade finance platform, as well as creating and testing solutions for the processing of transactions in trade finance programmes.
The company:
KS-TF AG, Switzerland based, was created as a consulting company and consists today of professionals with expertise in the trade processing and financing space, covering the disciplines of legal, credit, operations, strategy, structuring and software development.
Key Responsibilities:
- Attend meetings with the clients and timely assess their requests to define, present, and implement suitable solutions to their needs
- Handle requests from the external and internal parties in a timely, accurate and appropriate manner
- Proactively propose enhancements to processes, including writing business requirements to improve the performance of the system and to increase automation
- Conduct and perform User Acceptance Testing (UAT) for the system’s enhancements
- Solve operational issues if needed, as well as propose and carry out corrective actions
- Ensure that services are delivered in accordance with the agreements with the clients and with the company’s policies and guidelines
- Ensure that all manuals and documentations are up-to-date and exceptions within the programs are properly documented
- Report any risk, exceptions, incidents or new business opportunities
- Propose and conduct action plans to handle risks, exceptions and new business opportunities
- Support the team’s training in technical and operational system knowledge, client service and delivery aspects, working procedures, as well as corporate culture
- Take part in projects and ad-hoc activities
We expect from a suitable candidate:
- Bachelor’s degree in Finance, Business, Economics or related field
- Strong knowledge in finance, with strong analytical and problem-solving skills
- Excellent communication skills in English and customer service skills
- Ability to learn quickly and adapt to evolving systems and processes
- Capable of delivering high-quality results in fast-paced situations
- Excellent analytical skills, sense of prioritization and ability to learn fast
- Very good knowledge of MS Office, especially MS Excel and MS Power Point
- Team-oriented mindset, enjoys working in an office environment and values in-person collaboration